Evergreen Pharmacy Group works alongside participating community pharmacies to provide flexibile access to prescription support, collection services and ongoing pharmacist care.

Our connected pharmacy network supports patients across:

• Mundaring
• Lesmurdie
• Hamilton Hill
• Surrounding Perth communities
• Australia-wide through eligible postage services

What prescription types do you accept?

We accept paper prescriptions, eScripts and token prescriptions issued by authorised Australian prescribers.

Can I upload my prescription online?

Yes. Eligible eScripts and token prescriptions can be securely uploaded online through the Evergreen Pharmacy Group prescription upload service.

Can I visit a pharmacy in person?

Yes. Patients can visit participating pharmacy locations for prescription support, collection and pharmacist assistance.

Can I choose my preferred pharmacy location?

Yes. Patients can select their preferred pharmacy location when uploading a prescription online.

What happens after I upload my prescription?

Once your prescription has been submitted, the selected pharmacy team will review your request and contact you regarding collection, delivery or any additional information required.

Is my information secure?

Yes. Prescription uploads and patient information are handled securely and in accordance with Australian privacy and pharmacy requirements.

Can I upload prescriptions for another person?

Yes. Patients managing medications on behalf of another person may upload eligible prescriptions where appropriate authority and information are provided.

What should I do if my prescription has expired?

Patients should contact their authorised prescriber directly regarding expired prescriptions or repeat requirements.

What if I upload the wrong prescription?

Please contact your selected pharmacy location as soon as possible for assistance. Our pharmacy teams can support dispensing for eligible prescriptions, however, please let the pharmacy know if the original prescription upload is no longer required.

What is an eScript?

An eScript is a digital prescription issued by an authorised Australian prescriber and sent to a patient by SMS or email.

What is a token prescription?

A token prescription is the SMS or email link provided to access an electronic prescription.

Can I upload an eScript online?

Yes. Eligible eScripts and token prescriptions can be securely uploaded online for collection, home delivery or eligible postage services.

Do I still need a paper prescription if I have an eScript?

No. Eligible eScripts and token prescriptions can be used instead of a paper prescription.

Are eScripts secure?

Yes. eScripts use secure prescription systems approved for use within Australia.

What if I lose my eScript token?

Patients should contact their prescriber directly for assistance with reissuing or accessing their eScript token.

Can I receive my eScript by SMS or email?

eScripts are typically issued electronically by authorised prescribers via SMS or email.

Can paper prescriptions be delivered?

Home delivery and postage services are generally available for eligible eScripts and token prescriptions. Patients with paper prescriptions may need to visit a participating pharmacy location directly.

Can I upload repeat prescriptions online?

Eligible repeat prescriptions linked to eScripts or token prescriptions may be uploaded online.

Is Click & Collect available?

Yes. Click & collect is available through participating pharmacy locations within the Evergreen Pharmacy Group connected pharmacy network.

Do you offer home delivery?

Yes. Home delivery services are available through participating pharmacy locations within eligible service areas.

Do you offer Australia-wide postage?

Yes. Eligible eScripts and token prescriptions can be shipped Australia-wide through postage services managed by Amcal Lesmurdie via Australia Post.

Is same day dispatch available?

Orders placed before 4pm may qualify for same day dispatch for eligible postage services.

How does payment work for delivery or postage?

For eligible home delivery and postage services, the pharmacy team will contact patients directly to arrange payment prior to dispatch.

Click & Collect orders can be paid in store at collection.

How will I know when my prescription is ready?

The pharmacy team will contact patients once patients are prepared for collection, delivery or postage.

Can someone collect my prescription on my behalf?

Collection arrangements may vary depending on prescription requirements and identification processes. Please contact your selected pharmacy location directly for assistance.

How long does delivery take?

Delivery and postage timeframes may vary depending on location, service area eligibility and Australia Post delivery schedules.

Are delivery services available everywhere?

Home delivery availability may vary depending on pharmacy location and service area eligibility.

Can I change my delivery or collection preference after uploading?

Please contact your selected pharmacy location directly to discuss changes to collection or delivery arrangements.

Do I need a prescription?

Yes. A valid prescription from an authorised Australian prescriber is required.

Can Evergreen Pharmacy Group prescribe medicinal cannabis?

No. Evergreen Pharmacy Group provides pharmacy dispensing and prescription support services only. Prescribing decisions must be made by an authorised healthcare professional.

How do I access medicinal cannabis in Australia?

Patients should speak with their doctor or authorised prescriber to regarding treatment options and prescription requirements appropriate to their individual circumstances.

Can pharmacists provide medical advice?

Pharmacists can provide general medication and pharmacy support. Medical advice and prescribing decisions must be provided by an authorised healthcare professional.

What is the role of Evergreen Pharmacy Group?

Evergreen Pharmacy Group provides prescription dispensing services, medication management support and convenient access to pharmacy care through a connected network of community pharmacies.

Can medicinal cannabis prescriptions be uploaded online?

Eligible eScripts and token prescriptions issued by authorised Australian prescribers can be securely uploaded online through our prescription upload service.

Can medicinal cannabis prescriptions be posted Australia-wide?

Eligible eScripts and token prescriptions may be shipped Australia-wide through approved postage services managed by participating pharmacy locations.

Does Evergreen Pharmacy Group provide medical consultations?

No. Evergreen Pharmacy Group is a pharmacy support and dispensing service. Patients should speak with their doctor or authorised healthcare provider regarding medical advice and treatment decisions.

Can I speak with a pharmacist about my prescription?

Yes. Patients can contact participating pharmacy locations for prescription support and pharmacy-related enquiries.

Does Evergreen Pharmacy Group provide treatment recommendations?

No. Treatment recommendations and prescribing decisions must be managed by an authorised healthcare professional.

Can I transfer my prescription to another pharmacy location?

Prescription transfer requirements may vary depending on prescription type and dispensing status. Please contact your selected pharmacy location for assistance.

What is the Medadvisor App?

The Medadvisor App is a prescription management app that helps patients manage prescriptions, repeats and medication reminders more conveniently.

What can I do with the Medadvisor App?

Patients can:

• Manage repeat prescriptions
• Receive prescription reminders
• Request prescription preparation
• Track medication information

Do I need the Medadvisor App to upload my prescription?

No. Prescriptions can still be uploaded directly through the Evergreen Pharmacy Group website.

Can I use the Medadvisor App with my selected pharmacy?

Supported pharmacy locations may offer Medadvisor app integration for prescription management and collection requests.

Can the Medadvisor App help manage repeat prescriptions?

Yes. The Medadvisor App may assist patients with prescription reminders and repeat management through participating pharmacy services.

Is the Medadvisor App available on Apple and Android devices?

Yes.  The Medadvisor App is available through supported Apple App Store and Google Play Store platforms.

If you require additional support or have questions that are not covered above, please contact your preferred participating pharmacy location within the Evergreen Pharmacy Group connected pharmacy network.

Our pharmacy teams are here to assist with prescription support, collection options and general pharmacy enquiries.